Shipping Policy

Effective Date: January 14, 2025

At Shinelite, we are dedicated to ensuring that your order reaches you quickly, safely, and in perfect condition. Our Shipping Policy outlines the steps we take to process, ship, and deliver your products, as well as the options available to you when completing your order.

By making a purchase on Shinelite.xyz, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Options

We offer several shipping methods to accommodate your needs and preferences. During checkout, you will be able to select the shipping option that best suits you. Our shipping methods include:

  • Standard Shipping: Estimated delivery time is 5-7 business days. This is our most affordable shipping option.
  • Expedited Shipping: Estimated delivery time is 3-5 business days. This option provides faster delivery for an additional fee.
  • Express Shipping: Estimated delivery time is 1-2 business days. This is the fastest shipping option available, but it is also the most expensive.

Shipping fees will vary depending on the shipping method selected, the weight of your order, and the delivery address.

2. Order Processing and Dispatch

We aim to process all orders within 2-3 business days from the time the order is placed. Once your payment is authorized, we will begin preparing your items for shipment.

If an item is out of stock or there are any delays in processing your order, we will notify you as soon as possible. In such cases, we may offer you the option to wait for the item to become available, choose an alternative product, or receive a full refund.

Once your order has been shipped, you will receive an email notification with tracking information so that you can monitor the progress of your delivery.

3. Domestic Shipping

We offer domestic shipping within the United States. Shipping costs will be calculated at checkout based on the size, weight, and destination of your order.

For Standard Shipping, the delivery time is typically 5-7 business days. Expedited Shipping typically takes 3-5 business days, and Express Shipping takes 1-2 business days.

4. International Shipping

Shinelite currently offers international shipping to select countries. International shipping costs are calculated during checkout, and delivery times may vary depending on the destination country.

Please note that international orders may be subject to customs duties, taxes, and import fees upon arrival. These charges are the responsibility of the customer and must be paid directly to the customs authorities in your country.

The delivery times for international orders will vary depending on the destination. In most cases, international shipping can take anywhere from 7 to 21 business days. Delivery times are estimated and may vary due to customs processing or other factors beyond our control.

5. Shipping Restrictions

There are certain shipping restrictions that may apply based on the delivery address, such as:

  • P.O. Box addresses may not be eligible for all shipping methods.
  • Certain items may not be available for international shipping.

Please check the shipping options at checkout to confirm whether your order is eligible for shipment to your location.

6. Shipping Delays

While we strive to ensure timely delivery, certain factors may lead to delays, including:

  • Weather-related disruptions
  • Postal or courier delays
  • Customs processing for international shipments
  • Unforeseen technical issues

If your order is delayed, we will keep you informed and provide an estimated delivery date. We are not responsible for delays caused by shipping carriers or customs.

7. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

If you experience any issues with tracking your order, please feel free to contact us for assistance.

8. Damaged or Lost Shipments

If your order is damaged during transit or if it does not arrive within the expected time frame, please contact our customer service team immediately. We will investigate the issue and work with the shipping carrier to resolve it.

In the event that your order is lost in transit, we will assist you in filing a claim with the shipping carrier and work to ensure that your issue is resolved.

9. Customer Service

If you have any questions regarding our shipping options, delivery times, or any shipping-related issues, please reach out to our customer service team:

Shinelite
Street: 61360 Derby Lake Rd, California, Missouri (MO), 65018
Phone: (660) 458-6528
Email: info@shinelite.xyz

Our team is available to assist you with any concerns about your order’s delivery or shipping status.

10. Changes to the Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping practices, rates, or service providers. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.