Sales Policy

Effective Date: January 14, 2025

 

At Shinelite, we are committed to providing a seamless and enjoyable shopping experience for all our customers. Our Sales Policy is designed to give you the confidence and peace of mind you need when purchasing our products. This policy outlines the terms and conditions of sales transactions on our website, Shinelite.xyz.

 

By placing an order with us, you agree to the terms of this Sales Policy. We encourage you to read this policy carefully to ensure that you understand how we operate our sales process.

 

1. Order Acceptance

When you place an order on our website, we will send you an order confirmation email. This email does not constitute an acceptance of your order. Shinelite reserves the right to accept or reject your order at any time, even after you have received an order confirmation email. Order acceptance occurs only when we dispatch the products from our warehouse.

 

2. Product Availability

We make every effort to ensure that our products are available and in stock when you place your order. However, due to demand or unforeseen circumstances, we may occasionally run out of stock on certain items. In such cases, we will notify you as soon as possible and provide you with options for an alternative product or a full refund.

 

If any items in your order are out of stock, we will attempt to fulfill the remaining items in your order. If you wish to cancel the entire order, you can do so by contacting our customer service team.

 

3. Pricing

All prices on Shinelite.xyz are listed in US dollars (USD) and are subject to change without notice. We strive to provide accurate pricing information on our website. However, in the event of a pricing error, we reserve the right to correct the error and adjust the price. If the error is discovered after you have placed an order, we will contact you to notify you of the change and provide you with the option to proceed with the corrected price or cancel your order for a full refund.

 

4. Taxes and Duties

All applicable sales tax will be added to the price of your order based on your shipping address. International customers may also be subject to customs duties, taxes, and import fees, which are not included in the purchase price. These fees are the responsibility of the customer and must be paid upon delivery.

 

For domestic orders, sales tax will be calculated based on the state and local tax rates in your area. You will see the sales tax amount at checkout before completing your purchase.

 

5. Payment Methods

We accept various payment methods to make your shopping experience convenient and secure, including:

 

Credit and Debit Cards: Visa, MasterCard, American Express, Discover

PayPal

Other payment options (may vary by region)

We use secure encryption technology to process your payment information and ensure the safety of your financial data.

 

6. Shipping and Delivery

Shipping fees will be calculated based on the weight and destination of your order. We offer multiple shipping options to cater to different needs, including standard, expedited, and express shipping. You will be able to select your preferred shipping method during checkout.

 

Please note that we strive to ship all orders within 2-3 business days, but delivery times may vary depending on the shipping method selected and your location. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

 

Shipping fees for international orders may vary, and customs duties and taxes may apply based on the destination country. These charges are the responsibility of the customer.

 

7. Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible. We can cancel orders that have not yet been processed or shipped. Once the order has been shipped, it cannot be canceled. If you wish to cancel an order that has already been shipped, you will need to return the items in accordance with our Refund and Returns Policy.

 

8. Returns and Exchanges

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Refund and Returns Policy, which outlines the conditions for returning or exchanging items.

 

In general, items can be returned within 30 days of delivery, provided they are unused, undamaged, and in their original packaging. Returns and exchanges are subject to the approval of our customer service team.

 

9. Warranty and Guarantees

Shinelite offers a limited warranty on certain products. If you believe your shoes are defective or have a manufacturing fault, please contact us immediately for assistance. Warranty claims must be made within a reasonable timeframe and in accordance with the product’s terms.

 

The warranty does not cover damage caused by wear and tear, misuse, or accidents.

 

10. Customer Service

If you have any questions or issues regarding your order, feel free to reach out to our customer service team. We are here to help and ensure that your shopping experience is as smooth and enjoyable as possible.

 

Contact Information:

Shinelite

Street: 61360 Derby Lake Rd, California, Missouri (MO), 65018

Phone: (660) 458-6528

Email: info@shinelite.xyz

 

11. Changes to the Sales Policy

We may update this Sales Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.