Refund and Returns Policy
Effective Date: January 14, 2025
At Shinelite, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a simple and straightforward Refund and Returns Policy. Please review the terms below to understand your rights and responsibilities.
1. Eligibility for Returns
We accept returns on shoes that meet the following conditions:
- Unused and Unworn: The shoes must be in new condition, unworn, and free of any signs of use (e.g., scuff marks, dirt, or damage).
- Original Packaging: All original packaging, including boxes and tags, must be included with the return.
- Return Timeframe: Returns must be initiated within 30 days from the date you receive your order.
If the shoes do not meet the above criteria, we reserve the right to deny the return.
2. How to Return an Item
To return a product, please follow these steps:
- Contact Us: Reach out to our customer service team at info@shinelite.xyz or call us at (660) 458-6528 to initiate the return process. Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
- Pack the Item: Carefully pack the shoes in their original packaging, ensuring they are protected during transit.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:
- Refund Timeframe: Refunds typically take 7-10 business days to be processed. The exact timeframe depends on your bank or payment provider.
- Shipping Fees: Original shipping fees are non-refundable, unless the item was defective or sent in error.
- Partial Refunds: If the returned item is damaged or not in its original condition, a partial refund may be issued.
4. Exchanges
If you would like to exchange your shoes for a different size or style, we recommend returning the item for a refund and placing a new order. If you need assistance with the exchange process, please contact our customer service team.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@shinelite.xyz or (660) 458-6528. We will arrange for a return or exchange and cover the return shipping costs. To expedite the process, please provide photos of the damage or defect.
6. Non-Returnable Items
Certain items may be non-returnable, including:
- Sale or Clearance Items: Products purchased on sale or clearance may not be eligible for returns or exchanges.
- Custom or Personalized Orders: Items that are custom-made or personalized are not eligible for returns.
7. International Returns
For international customers, the return process is the same as for domestic orders. However, please note that you are responsible for return shipping costs, customs duties, and taxes associated with the return.
8. Policy Changes
We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Shinelite
Street: 61360 Derby Lake Rd, California, Missouri (MO), 65018
Phone: (660) 458-6528
Email: info@shinelite.xyz
