Payment Policy

Effective Date: January 14, 2025

 

At Shinelite, we prioritize providing our customers with a secure and efficient payment experience. Our Payment Policy is designed to ensure that all transactions are processed smoothly, safely, and in compliance with industry standards. By making a purchase on Shinelite.xyz, you agree to the terms of this policy.

 

1. Payment Methods Accepted

We accept the following payment methods to provide our customers with a variety of options for completing their purchases:

 

Credit and Debit Cards: We accept all major credit and debit cards, including:

 

Visa

MasterCard

American Express

Discover

PayPal: We offer PayPal as a secure and widely recognized payment method.

 

Other Payment Options: Depending on your location, we may offer other payment methods, such as Apple Pay, Google Pay, and other regional payment gateways.

 

When using any of the accepted payment methods, your payment will be processed securely through encrypted systems to ensure the protection of your personal and financial data.

 

2. Order Payment Authorization

By placing an order on Shinelite.xyz, you authorize us to charge the payment method you provided for the total amount of your order, including any applicable taxes, shipping fees, and other charges. We process payments at the time of order placement, and you will receive an order confirmation once your payment is successfully processed.

 

If there are any issues with processing your payment, such as insufficient funds, expired credit cards, or incorrect payment information, we will notify you promptly. In such cases, we may request that you update your payment details to complete your purchase.

 

3. Payment Security

We understand the importance of protecting your financial information. To ensure that all transactions are secure, we use SSL encryption technology, which safeguards your personal and payment data during the transaction process. We also comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of security.

 

All payment information is securely transmitted and processed through trusted third-party payment processors. Shinelite does not store sensitive payment information such as your credit card details.

 

4. Currency

All prices on Shinelite.xyz are displayed in US Dollars (USD). If you are shopping from outside the United States, the total amount charged to your payment method will be converted into your local currency by your payment provider. Please note that conversion rates may vary, and your bank or payment provider may charge additional fees for currency exchange.

 

5. Payment Failures and Errors

If a payment failure occurs, we will notify you immediately via email. Common reasons for payment failures include:

 

Incorrect payment details entered at checkout.

Insufficient funds in your bank account or credit card.

Expired credit card information.

In the event of a payment failure, you may attempt to update your payment details and resubmit the order. If the payment fails again, we will not process or ship the order until the payment issue is resolved.

 

If you encounter an error during the payment process, such as double charging or incorrect order amounts, please contact our customer service team immediately. We will review the issue and take appropriate action to resolve it.

 

6. Discounts and Promotional Offers

From time to time, we may offer discounts, promotional offers, or coupon codes on Shinelite.xyz. These discounts may apply to specific products, categories, or orders over a certain amount. The terms and conditions of each promotion will be clearly outlined on the website or in the promotional emails you receive.

 

To redeem a discount or coupon code, enter the code during the checkout process. The discount will be applied to your order before payment is processed. Please note that promotional offers cannot be combined unless otherwise stated.

 

7. Taxes and Fees

Taxes are calculated based on the shipping address provided during checkout and will be included in the total order cost. The tax rate is determined by the location of the shipping address and applicable local tax laws.

 

If you are located outside the United States, your order may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are not included in the price of your products and must be paid by the customer. We recommend that you check with your local customs office for more information about potential fees.

 

8. Payment Refunds

In the event that you request a refund for your order, we will process the refund to the original payment method used for the purchase. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider. Refunds are subject to our Refund and Returns Policy, which you can review for more details on how we process refunds.

 

Please note that shipping costs are non-refundable, unless the item was damaged or incorrect upon delivery.

 

9. Customer Service

If you have any questions about payment processing, payment methods, or billing issues, our customer service team is available to assist you. You can contact us via email or phone:

 

Shinelite

Street: 61360 Derby Lake Rd, California, Missouri (MO), 65018

Phone: (660) 458-6528

Email: info@shinelite.xyz

 

Our team is available to help you resolve any issues with payments, billing, or refunds.

 

10. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this policy regularly to stay informed of any changes.